1. General Information and Purpose
These Terms and Conditions apply to all services provided by CYBER SECURITY MANAGEMENT SRL (hereinafter “CSM”) as well as to all contracts entered into between CSM and its clients. Every invoice issued by CSM in the course of its business shall be governed by these General Terms and Conditions. Every CSM client is deemed to be familiar with and to accept these General Terms and Conditions without reservation. The application of the client’s own general terms and conditions is expressly excluded. Unless CSM publishes or communicates, in any form whatsoever, a more recent version, these General Terms and Conditions shall also apply to all future relationships between the parties. Any addition, modification, or deviation must be expressly and previously accepted in writing by CSM.
These Terms and Conditions are intended to supplement any written and signed contract with CSM. In the event of any conflict between any provision of such a contract and these Terms and Conditions,
the provisions of the contract shall prevail.
2. Product and Customer Obligations
The customer acknowledges that it has a non-transferable, non-exclusive, personal right to use the software products and licenses provided by CSM. The customer may exercise this right of use only in accordance with the terms and conditions of these General Terms and Conditions or any applicable contract, CSM’s instructions, and any maintenance agreement, as well as in accordance with industry standards. More generally, the customer shall act in a professional manner.
Any contract—whether for software licensing, maintenance, support, or managed services—will be automatically renewed upon expiration by tacit agreement for anentical term, unless one of the parties terminates the contract by registered letter to the other party no later than three calendar months before its expiration date.
Under no circumstances may the customer make any modifications, corrections, updates, and/or perform any maintenance on the products without entering into a maintenance contract with CSM. A customer holding a right to use a software product is authorized to make only two (2) copies of that product. If two copies have already been provided by CSM, the customer may not make any further copies. Any copy of the software product is reserved exclusively for backup purposes.
Any defect, anomaly, and/or non-conformity discovered in the product within one (1) month of the invoice being sent or the signing of any contract must be reported by the customer via certified mail within 8 days of its discovery. If the customer fails to provide notice within this period, the defect, anomaly, and/or non-conformity must be addressed through a maintenance contract with CSM.
Any information provided by the customer that is necessary for the performance of the contract must be accurate and reliable. If CSM does not have the correct information, it shall not be held liable under any circumstances for any malfunction of the products or services.
The customer acknowledges that it holds no intellectual property rights in the products sold by CSM. The products shall therefore remain the exclusive property of CSM. The customer agrees to notify CSM within 24 hours of:
- any dispute, claim, or legal proceeding that could infringe upon CSM’s property rights;
- any dispute, claim, or legal action that may be brought in connection with the infringement of a third party’s intellectual property rights by the products or services;
- any counterfeiting, free-riding, unfair competition, or any other unlawful practice that could harm the products, which it may discover or of which it may become aware.
3. Software Delivery and Installation
Unless otherwise specified in the purchase order, the product covered by these general terms and conditions will be delivered to the customer at the agreed location within 30 days of the purchase order being signed.
The time required to implement the product will depend on the complexity of the specifications provided by the client.
The product delivery includes:
- providing a copy of the installation package,
- a copy of the related documentation,
- a license key.
Delivery will be deemed to have taken place once the installation has been completed by the CSM technician.
4. Training
CSM impose au client la formation dispensée par CSM pour l’utilisation du logiciel. Toute formation complémentaire réclamée par le client (situé en Belgique) ou qui s’avérerait manifestement nécessaire sera facturée à un tarif journalier de 1.250,00 € (HTVA).
5. Scope of the License
The customer is authorized solely to:
- installer le produit et l’utiliser sur un système informatique autonome (y compris un ordinateur portable) ou un système informatique personnel en réseau
- transfer the product between two computer systems, provided that the product is installed on only one computer system at a time.
6. Quotes, Prices, and Billing
Any quote issued within the framework of a contractual relationship between CSM and its client remains valid for a period of 30 days from the date of its issuance. Any item not expressly provided for in the quote or not included therein will be billed separately to the client by CSM. Acceptance of any quote or order implies the client’s acceptance of these general terms and conditions.
Prices for the supply of products and/or services are exclusive of taxes and, unless otherwise agreed, exclusive of travel expenses, which will be billed to the client at cost if they were advanced by CSM.
Prices are automatically, as of right, without prior formalities or notice, indexed to the Syntec index once a year on the anniversary date of the contract if it is a continuing contract, or, at CSM’s discretion, on January 1 of each year, using the following formula: P = P0 x S / S0, where P = new price, P0 = initial price, S = the latest Syntec index published on the billing date, and S0 = the Syntec index published on the date of the order or the signing of the contract.
Unless otherwise specified in a contract, CSM charges 30% of the total amount at the time of order, with the balance billed to the client on a monthly basis.
Unless otherwise specified in writing in any contract, all invoices are payable in full (including VAT) upon receipt. Any costs related to payment or exchange rates shall be borne exclusively by the customer.
La facturation peut être électronique et par l’acceptation des présentes conditions générales, le client accepte l’utilisation d’une facture électronique. Dans ce cas, la facture électronique sera le seul exemplaire originel de la facture et aura la signification juridique et la portée d’une facture. Le client est tenu d’indiquer une adresse e-mail juste et actuelle à laquelle les factures électroniques peuvent être envoyées, les factures y seront envoyées par e-mail. Le client doit s’assurer que cette adresse e-mail soit uniquement accessible aux personnes autorisées à prendre connaissance des données qui y sont envoyées. Le client est seul responsable de la non-réception de la facture suite à la modification de l’adresse e-mail qui n’aurait pas été transmise correctement, dans les situations de faute technique, de filtre spam ou de boîte e-mail surchargée. Une facture électronique qui a été envoyée à l’adresse e-mail communiquée par le client, sera considérée comme étant reçue le même jour que celui de l’envoi, indépendamment du fait que le client l’ait réellement reçu. La communication à CSM d’informations incorrectes ou dépassées peut résulter en une communication fautive pour laquelle CSM n’est pas responsable. Toute modification d’adresse e-mail devra directement être communiquée à CSM par courrier recommandé.
Toute protestation ou réclamation concernant les factures doit être adressée à CSM, par lettre recommandée, dans un délai de 8 jours à compter de la date d’émission de la facture. A défaut de communication dans ce délai, les factures sont irrévocablement présumées être définitivement acceptées.
Le non-paiement à l’échéance d’une facture rend immédiatement et de plein droit exigible toutes les factures non encore échues et ce sans mise en demeure préalable. En outre, le non-paiement d’une facture à son échéance donne non seulement droit à un intérêt conventionnel de retard de 1% par mois (chaque mois commencé sera considéré comme un mois complet) mais également à une indemnité forfaitaire de 15% des montants dus (avec un minimum de 150,00 EUR), exigibles de plein droit et sans aucune mise en demeure préalable jusqu’au paiement complet du solde de la facture et de l’intégralité des intérêts.
Toute facture impayée dans un délai de 5 jours ouvrés après son échéance est considérée tardive avec les conséquences prévues à l’alinéa précédent.
7. Liability
Le client supportera seul les conséquences des dommages de toute nature qui pourraient lui être causés ou être causés à des tiers en raison de l’utilisation d’un produit informatique fourni par CSM. Le client renonce ainsi à exercer contre CSM et ses assureurs toute réclamation et/ou action à raison des dommages ainsi subis. Il s’engage en outre à garantir CSM contre tout recours qui pourrait être exercé à son encontre sur cette base.
CSM may only be held liable in cases of gross negligence or willful misconduct. Under no circumstances may CSM be held liable in the following cases:
- the use of the product in a manner inconsistent with the contract, related documents, or CSM’s instructions, or any use not expressly authorized by the contract;
- product malfunction resulting from the customer’s equipment or from the use of the product in conjunction with other equipment, data, or software not authorized or specified by CSM;
- des conséquences de toute manipulation du produit par le client ou un tiers, y compris à la suite d’une intervention de CSM, d’un tiers en application du contrat de maintenance ou d’un tiers prestataire désigné par le client en cas de perte de donnée si ce dernier n’a pas pris la précaution de sauvegarder ses données préalablement à cette intervention ;
- any indirect damages and/or losses (loss of programs and data, damages to third parties, loss of revenue or profits, financial losses, etc.), even if CSM has been informed of such damages;
In any event, CSM’s liability for any direct damages arising from the contract is expressly limited, per calendar year, for all causes combined and aggregated, to a maximum amount of one hundred thousand (100,000.00) EUR.
8. Privacy
Each party agrees not to disclose any documents or information provided by the other party in connection with the performance of this contract and agrees to ensure that its employees comply with this provision.
9. Force Majeure
CSM shall not be liable for any failure to perform, or any delay or incomplete performance of its obligations, in the event of force majeure. Force majeure includes, but is not limited to, epidemics, adverse weather conditions, floods, earthquakes, strikes and lockouts, war (whether declared or not), civil war, embargo, revolt, rebellion, suspension or disruption of transportation, government regulations, energy shortages, power outages, ... This list is, of course, not exhaustive.
10. Suspension and Termination
In the event of non-payment of an invoice by its due date, CSM shall be entitled, as of right and without prior notice, to suspend all further services to the customer and/or to terminate any outstanding contracts, without prejudice to CSM’s right to demand that the customer fulfill its obligations and/or pay compensation.
The customer must notify CSM of any breach of the contract within 8 days of the date of the breach. If such notification is not provided within this period, CSM reserves the right to terminate the current contracts without prejudice to CSM’s right to claim compensation from the customer.
11. Invalidity of a Provision, Governing Law, and Jurisdiction
The invalidity of any provision of these General Terms and Conditions of Sale shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Such invalidity shall in no event result in the invalidity of all the aforementioned terms and conditions.
The fact that CSM does not, at any time, insist on strict compliance with any provision of these Terms and Conditions shall not be deemed to constitute a definitive waiver of such provision.
These Terms and Conditions are expressly governed by and construed in accordance with Belgian law.
Any disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of Brussels.